Refund policy

Refund, Return & Satisfaction Policy

90-Day Money-Back Guarantee
If you are not completely satisfied with your Nuvesic purchase within 90 days of delivery, contact us and we will make it right.

1. Our Satisfaction Guarantee

At Nuvesic, we stand behind every product we sell. If you are not fully satisfied for any reason, you have 90 days from the date of delivery to contact us for a refund, replacement, or another solution.

Depending on your situation, we may offer:

  • Full Refund — if the product simply isn't for you
  • Replacement — if your item arrived damaged or defective
  • Exchange — for a product of equal value that may be a better fit
  • Personalized Guidance — tips to help improve your results

Most of the time you will not need to send the product back to us. We just ask that you reach out and let us know what happened.

2. How to Request a Refund or Assistance

To initiate a refund, replacement, or exchange, contact our Customer Support Team:

Please include the following in your message:

  • Your order number
  • The email address used to place your order
  • A brief description of the issue
  • Photographic evidence (for damaged, defective, or incorrect items)

If you do not receive a reply within 24 hours, please check your spam or promotions folder.

3. Refund Eligibility & Terms

The following terms apply to our 90-Day Money-Back Guarantee:

  1. Requests must be submitted within 90 days of the confirmed delivery date. Requests made after this period are not eligible under this guarantee.
  2. This guarantee applies only to products purchased directly on trynuvesic.com. We cannot process refunds for items purchased through third-party retailers.
  3. Refunds are issued to the original payment method used at checkout. Processing may take up to 10 business days from the date your request is approved.
  4. If a promotional discount was applied, your refund will reflect the amount actually paid, not the original list price.
  5. If your order qualified for free shipping and a partial refund brings your total below the free shipping threshold, the cost of outbound shipping may be deducted from your refund.
  6. Free gifts, promotional items, and bonus products included with your order are not eligible for refund or return under this policy.
  7. Bundle or multi-pack orders are covered under our standard 90-day policy. Contact us to discuss your specific situation.
  8. This guarantee is intended for genuine customer satisfaction. Abuse or repeated misuse of this policy may result in forfeiture of eligibility.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or if you received the wrong item, please contact us at info@trynuvesic.com within 7 days of delivery.

Please include:

  • Clear photos of the product and its packaging
  • A photo of the shipping box (if visibly damaged in transit)
  • Your order number and a brief description of the issue

We will arrange a replacement or full refund as appropriate. Physical returns are generally not required unless specifically requested by our support team.

5. Returns

We handle most cases without requiring a physical return. If a return is required, our support team will confirm this and provide a Returns Authorization Code along with clear instructions.

Important:

  • Do not send products back without first receiving a Returns Authorization Code. Unauthorized returns cannot be processed.
  • Items purchased on trynuvesic.com cannot be returned to a physical store location.
  • We do not accept returns of products purchased from third-party retailers.

6. Contact Us

Our team is here to help. Real people, real responses — usually within 24 hours.

  • Brand: Nuvesic
  • Company: COOLEY MOTORS CORP
  • Address: 401 N Greenbush Rd, Rensselaer, NY 12144-9435, United States
  • Email: info@trynuvesic.com
  • Website: trynuvesic.com

Nuvesic (operated by COOLEY MOTORS CORP) reserves the right to amend this policy at any time. Changes are effective immediately upon publication at trynuvesic.com. By completing a purchase, you agree to the terms outlined in this policy. Last reviewed: 2025.